Enterprise Azure Serverless & AI Document Intelligence
Empower Dynamics 365 with resilient cloud scale. We architect event-driven Azure Functions, Azure Logic Apps, decoupled Service Bus queues, and cognitive Azure AI services to automate complex document ingestion and text comprehension.
Azure Cloud & AI Capabilities
Engineered to decouple heavy workloads from your CRM database, ensuring optimal response times and 99.99% availability.
Azure AI Document Intelligence
Automate document processing using pre-built and custom models (formerly Form Recognizer). Extracts key-value pairs, tables, and handwritten notes directly into Dynamics 365 records.
- Pre-built models for Invoices, Receipts & W-2 forms
- Custom neural extraction models for bespoke forms
- Confidence threshold routing & human-in-the-loop review
Serverless Azure Functions
High-performance C# / TypeScript microservices built on the .NET 8 Isolated Worker Model. Offload complex computations, bulk transformations, and third-party webhook receivers from CRM.
- Event-driven HTTP, Timer, and Queue triggers
- Managed Identity security (no hard-coded client secrets)
- Auto-scaling to handle peak transaction spikes
Logic Apps & Azure Service Bus
Guaranteed message delivery and asynchronous decoupling between Dynamics 365 and core enterprise systems (SAP, Business Central, Oracle, payment processors).
- Dead-letter queue handling & retry policies
- Enterprise Hybrid Connection Manager (HCM)
- Bi-directional order & inventory synchronization
Azure AI Language Services
Cognitive text analysis integrated directly into Dynamics 365 email and case triage queues. Automatically analyze customer sentiment, extract key entities, and summarize long email threads.
- Sentiment scoring & escalation triggers
- Named Entity Recognition (NER) for account matching
- Automated ticket abstractive summarization
Azure Blob Storage Attachment Offload
Prevent skyrocketing Dataverse database storage costs by automatically offloading CRM email attachments and notes to cost-effective Azure Blob Storage or SharePoint Online.
- Up to 90% reduction in Dataverse file tier costs
- Transparent iframe access directly inside CRM forms
- Encrypted SAS tokens for temporary secure download
Copilot Studio & Azure OpenAI
Build intelligent self-service conversational agents grounded in your proprietary Dataverse knowledge base and SharePoint documentation.
- Grounded generative AI responses from CRM data
- Live agent handover to Customer Service Workspace
- Enterprise data security & zero public training leaks
Ready to Integrate Azure AI into Dynamics 365?
From automated invoice recognition to scalable serverless microservices, let our architects build your cloud integration roadmap.
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