Technical Services Built for the Microsoft Ecosystem
Rishika Consulting provides high-code engineering, cloud architecture, and omnichannel contact center integrations. Discover our specialized practices below.
Dynamics 365 Customer Engagement (CE)
Full-lifecycle development across Dynamics 365 Sales, Customer Service, and Field Service. We specialize in server-side plugin execution pipelines, custom C# assemblies, client-side web resources, and Power Apps Component Framework (PCF) controls.
C# Server Plugins
Pre-Validation, Pre-Operation, and Post-Operation pipeline plugins with robust filtering attribute configuration, secure exception handling, and transaction isolation.
PCF Custom Controls
React and TypeScript controls built on the Power Apps Component Framework (PCF) to deliver rich, bespoke user experiences beyond standard forms and grids.
Modern Command Bars
Ribbon Workbench and Fluent UI command bar customizations, complex enable/display rules, and seamless client-side TypeScript event hooks.
Microsoft Power Platform & Power Pages
Enterprise business applications configured with clean Dataverse data models, high-concurrency Power Automate cloud flows, and external-facing Power Pages portals with Azure AD B2C self-service.
Power Pages Portals
External customer, partner, and vendor portals with role-based table permissions, web API integration, multilingual capabilities, and secure authentication.
Model & Canvas Apps
High-productivity mobile and desktop business apps tailored to field engineers, operations teams, and executive stakeholders.
Dataverse ALM & DevOps
Automated multi-tier environment solution packaging, source control branching, and Azure DevOps CI/CD deployment pipelines.
Azure Cloud & Azure AI Services
Serverless microservices that decouple long-running operations from Dynamics 365, paired with next-generation Azure AI Document Intelligence and Language Services for cognitive automation.
Azure AI Document Intelligence
Automated extraction of text, key-value pairs, and tables from invoices, receipts, and identity documents, directly updating Dataverse records.
Azure Functions & Logic Apps
Scalable event-driven execution models processing webhooks, service bus queues, and asynchronous external CRM data feeds.
Azure AI Language & Bots
Conversational language understanding, sentiment scoring for incoming customer inquiries, and smart Copilot bot integration.
Contact Center Solutions (Amazon Connect & Genesys)
High-performance computer-telephony integration (CTI) connecting cloud contact centers with Dynamics 365 Customer Service and Omnichannel workspaces.
Amazon Connect (AWS)
CCP embedded integration, dynamic IVR contact flows, AWS Lambda CRM lookups, real-time screen pops, and click-to-dial functionality.
Genesys Cloud CX
Genesys Embedded Framework via Microsoft Channel Integration Framework (CIF v2), omnichannel routing, and call disposition logging.
Unified Agent Desktop
Eliminates tab-switching for agents by synchronizing telephony status, auto-generating phone call activities, and linking recordings.
Enterprise Data Migration & CRM Upgrades
Proven ETL pipelines for upgrading on-premise Dynamics CRM (2011 through 2016) to Dynamics 365 Online, or migrating heterogeneous databases (Salesforce, SQL, Oracle) to Dataverse.
SSIS & KingswaySoft
High-throughput packages utilizing KingswaySoft SSIS Integration Toolkit for multi-threaded bulk insertion, upsert logic, and relationship mapping.
Azure Data Factory (ADF)
Scalable cloud ETL pipelines managing multi-million-record historical migrations with delta-sync capabilities and zero business downtime.
Data Sanitization & Integrity
Pre-migration data deduplication, schema validation, GUID preservation, and automated post-cutover verification reports.
Technical Audits, Code Profiling & Resource Augmentation
Thorough codebase inspections and dedicated senior technical consultants available to augment your internal engineering team or Microsoft partner practice.
Plugin Execution Profiling
Diagnosis of 2-minute sandbox timeout errors, infinite execution loops, API concurrency throttling, and memory optimization.
Microsoft Solution Compliance
Automated Solution Checker audits, deprecation remediation, and transition from legacy SOAP/REST endpoints to the latest Web API v9.2+.
Dedicated Consultant Augmentation
Vetted senior Dynamics 365 technical architects and Power Platform developers working on flexible monthly retainer agreements.
Flexible Collaboration Frameworks
Whether you need end-to-end project ownership or dedicated technical firepower to augment your sprints, we adapt to your operating structure.
Fixed-Scope Technical Packages
Ideal for well-defined deliverables such as custom PCF control development, Amazon Connect CTI integration, data migrations, or version upgrades.
- Clear statement of work (SOW) & delivery milestones
- Fixed-budget predictability with transparent timelines
- Post-deployment warranty and handover documentation
Dedicated Technical Consultant Augmentation
Designed for Microsoft Gold Partners and global enterprises requiring experienced full-time Dynamics 365, Power Platform, or Azure engineers.
- Direct daily communication via Teams/Slack
- Direct integration into your Azure DevOps boards & repos
- Flexible scaling with monthly billing arrangements